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Field Service Manager

by WorkMovr

Mobile view of the Onfleet integration in Field Service Manager, showing task completion, dispatch list, task details, and an embedded Caspio form.
Address tab on the Edit Location form in a Field Service Manager, displaying a Jacksonville site address, lat/long, time zone, and embedded Google map.
Address tab on the Edit Service Order form in Field Service Manager, showing a St. Augustine destination with full address, lat/long, and map view.
Interface showing the Onfleet dispatcher view from Field Service Manager, listing tasks by ID, assigned driver, destination, recipient, status, and type.
Onfleet map view linked to Field Service Manager, plotting task pins across Phoenix with a side panel listing on-duty teams by region.

About This Field Service Manager

The Field Service Manager solution combines service order management, dispatching, route optimization, and mobile execution in one platform. Caspio serves as the system of record while Onfleet powers dispatch, routing, and the mobile worker experience. Orders created in Caspio sync to Onfleet in real time and are routed to the right team based on geography and role, with individual tasks assigned by worker availability and proximity. Field workers use a dedicated mobile app for navigation, status updates, photo and video capture, signatures, and structured data entry, supporting deliveries, healthcare visits, inspections, and maintenance. The solution supports both simple and complex field workflows through configurable no-code forms, with checklists, dropdowns, and structured data fields tailored to your operations.

Features

  • Service order creation and tracking in Caspio, with role-based team structures.
  • Automatic task routing by geography, role, worker availability, and proximity.
  • Route optimization and map-based dispatch through the built-in Onfleet integration.
  • Dedicated mobile app for field workers with navigation, real-time task assignment, and status updates.
  • Photo, video, and signature capture in the field.
  • Configurable no-code forms with checklists, dropdowns, and structured data fields for complex workflows like inspections.
  • Real-time bi-directional sync between Caspio and Onfleet.
  • Supports multiple field operations: package delivery, healthcare visits, inspections, and field maintenance.