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Workforce Management

by AfterPremise

Admin views open support tickets dashboard with a bar chart showing request counts by priority level and a detailed table listing tickets by support category, priority, status, reference number, task description, target date, submitter, and contact email.
Admin submits a new support ticket by selecting priority and support category, entering task description, setting target date, and providing contact email with automatic submitter identification.
Admin reviews performance reports for After Premise and third-party support tickets, displaying priority, category, support reference, description, actual hours, completion date, downtime minutes, and resolution with expandable details by category.
Admin views recent timesheets with start dates, end dates, and recorded hours, alongside a summary of booked time off for the year showing total days, individual holiday entries with dates and hours per day, and can request future time off by selecting ty
Admin manages time off types by adding new entries with a text field and can edit or delete existing types including Holiday, Sick Leave, Time Off in Lieu, Training, and Unpaid Time Off.
Admin views dashboard showing users by application in a donut chart comparing Time Management and User Management systems, alongside a stacked bar chart displaying user role distribution (Admin, Manager, User) across both applications.

About This Workforce Management

The AfterPremise Workforce Management solution provides an end-to-end platform combining User Management, Time Management, and Premium Support Monitoring to streamline critical workforce operations. User Management delivers a secure, centralized hub for controlling user access, with role based permissions and enterprise-grade single sign-on. Time Management enables employees to log work hours across projects, plan time off, and gives managers clear oversight through detailed timesheet summaries. Premium Support Monitoring allows organizations to efficiently track and report on support delivery, with clients logging issues directly and suppliers gaining portfolio-level visibility into performance. The solution is fully customizable; you can choose which applications to include and tailor features to match your specific requirements.

Features

  • Centralized application directory with role-based access control.
  • Customizable time tracking for projects, contracted hours, overtime, holidays, and sick leave.
  • Advanced time-off planning with upcoming absences displayed on user dashboards.
  • Client self-service support request submission with real-time status visibility.
  • Comprehensive dashboards for management oversight of timesheets, project hours, and support performance.
  • Flexible reporting to view recent activity or historical data.
  • Administrative tools to manage categories, projects, and contracted support hours.
  • Enterprise-grade SSO integration across all modules through AfterPremise frameworks.
  • Email-based notification workflow for support monitoring.

Pricing

  • Pricing varies based on required features and customizations. Use the Request button to learn more or begin your deployment.