Features
Dedicated login functionality for customers, employees and managers.
Easy submission of support tickets.
Seamless communication between customer and support until ticket closure.
Customers receive an email with a feedback form upon ticket closure.
Employees can access assigned tickets and review feedback submitted by customers.
View reports with charts for total tickets handled monthly.
Monitor the average closing time of tickets in days and the average response time in minutes.
Manager dashboards displaying analytics for the entire organization.
Aggregate metrics such as closing rate, average response time and average closing time in days.
Comprehensive ticket management capabilities, including response and resolution actions.
About this application