Features
Customizable roles for Customers, Employees and Managers, each with specific access and permission settings.
Built-in tools facilitate customer and support interactions at every stage of ticket management.
Ability for customers to submit tickets, monitor their status and provide feedback upon resolution.
Ability for support agents to access open tickets, reply using canned messages, view ticket history and monitor reports.
Dedicated management dashboards and KPIs to track support performance.
About this application
This Support Ticketing System template is a customizable low-code solution that enables organizations to manage customer communications throughout the ticket resolution process.
Built on Caspio's Flex framework, the Support Ticketing System provides tools for facilitating customer inquiries and support interactions, along with dynamic dashboards to monitor KPIs. With unlimited users included for support agents or customers at no extra cost, this support ticketing solution scales to meet increasing demand.
Get this free Support Ticketing System template and if necessary, modify it to suit your specific business requirements, or schedule a free consultation with our Professional Services team for help developing a turnkey solution.