About this application
This Knowledge Base application is a no-code solution that centralizes the creation, management and dissemination of knowledge for teams in customer service, sales, marketing, IT and beyond.
Built on Caspio's Flex framework, the app streamlines collaboration by enabling teams to contribute articles, attach supporting files, maintain version control, evaluate content effectiveness, manage feedback and more. Contributors can submit articles for review, while editors ensure content quality by overseeing review cycles, approvals and categorization.
With unlimited users at no additional cost, this knowledge base can scale to fit your organization's needs.
Features
- Customizable roles for contributors and editors, each with specific access and permission settings.
- Ability to create, update and manage articles and supporting files.
- Ability to browse published articles in the knowledge base, with the option to search by topic or category.
- Ability for contributors to rate the usefulness of articles.
- Ability for contributors to view a list of their own articles alongside details like status, feedback and versioning.
- Ability for editors to review, publish or unpublish articles submitted by contributors.
- Ability for editors to manage and modify all existing articles in the system.